State Farm® Insurance Agent Teresa Chapman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Pete Bring
January 17, 2025
5
out of
5
rating by Pete Bring
"I contend the value of a business is directly related to the quality of the relationship. Teresa Chapman is my State Farm agent. I only know her (and her office) through my State Farm policy. I am over-the-moon ecstatic with the phenomenal service I have been provided. Insurance companies do a lot of advertising over "why them". I will claim that actions talk volumes over slogans and brochures. And State Farm is giving me the assurance that I need; largely based on Teresa Chapman and her team. This last year I had hail damage on my roof. I went in through the State Farm app and logged a claim. Within the next day I had an email from Teresa's office: Sorry to hear you have damage; let us know if you need any assistance (along with all the Point of Contact info). I was working with a roofing company and going through the process and it seemed to get slow. (Vicious hurricanes in NC and FL seemed to be impacting the progress.). I reached out to Teresa's office with my concerns and "wow", the State Farms National Claims office contacted me within 24 hours. ... Was actively updating my claim and we were moving forward. Teresa's office stayed very engaged every step of the way from that point forward. Even to the point of they reached out to me when I hadn't deposited a substantial State Farm check and they wanted to make sure that I had received the check and that everything was okay. Teresa Chapman's office isn't an insurance office that wants to just "up" your policy and get your premium payment; they want to take care of you and give you the peace of mind that they have your back when times go bad. Yes, I'm a very happy customer."
We responded:
"Pete- Wow! Thank you for the wonderful feedback and review. It's my pleasure taking care of my customers and know you not only expect, but deserve, world class customer service. Thank you for choosing my agency to take care of your insurance needs. "
Diane Faux
January 10, 2025
5
out of
5
rating by Diane Faux
"Very friendly and understanding all the details and really appreciate their hospitality."
We responded:
"Thank you, Diane, for your wonderful feedback! I'm glad you found our team friendly and understanding. We strive to provide a welcoming and supportive environment for everyone. If you have any questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
Yao Du
December 6, 2024
5
out of
5
rating by Yao Du
"I particularly want to highlight the exceptional customer service provided by Teresa Chapman. Her patience and willingness to go above and beyond to address my concerns did not go unnoticed. * I switched from the other State Farm agency to Teresa’s due to the other one’s poor service experience as well as extremely low standard account management skills. I felt the immediate improvement once I worked with Teresa once. * Knowing that my insurance needs are in such capable hands gives me great peace of mind. Teresa agency exemplifies what it means to deliver excellent service, and I truly appreciate the care and professionalism that you bring to your clients. Thank you once again for your dedication. I will not hesitate to recommend your agency to family, friends, and colleagues who are seeking trustworthy and dependable insurance agency."
We responded:
"Yao, thank you so much for your thoughtful review! I'm glad to know that you noticed an immediate improvement in service after switching to our agency. Your peace of mind is incredibly important to us, and it's wonderful to hear that you feel your insurance needs are in capable hands. Your recommendation means a lot, and we're grateful for your trust. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!"
Ethan Sickels
December 5, 2024
5
out of
5
rating by Ethan Sickels
"Karla is great to work with, she walked through all my options and got me a great deal on insuring my new car!"
We responded:
"Karla is indeed a fantastic part of our team, and I'm glad she could assist you with your new insurance! We appreciate your feedback and are grateful for your trust in us. If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your new car!"
John Reckard
October 22, 2024
5
out of
5
rating by John Reckard
"Annette was extremely helpful and informative regarding our questions. We’ve been with this office for years and always get great service."
We responded:
"Annette and the rest of our team are grateful for your kind words, John! We're happy to have provided you with helpful and informative service over the years. It's wonderful to know that our office continues to meet your expectations. If you have any more questions or need assistance in the future, we're always here to help. - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Russ Mills
September 21, 2024
5
out of
5
rating by Russ Mills
"I have always had a good experience with the office of Teresa Chapman at State Farm Insurance. Today Karla helped me with a new policy and looked up economic options to help assist in choosing the correct plan. The phone is always answered in this office. I have been with Teresa Chapman for many years and remain a customer due to the great customer service."
We responded:
"Russ, thank you for your wonderful review! I'm glad to know that Karla was able to assist you with your new policy and find economic options that suited your needs. It's great to hear that our team's dedication to answering the phone and providing excellent customer service has kept you with us for many years. We truly appreciate your loyalty and look forward to continuing to serve you. If you ever need further assistance, don't hesitate to reach out! - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Michelle N
September 20, 2024
5
out of
5
rating by Michelle N
"Always a pleasant and smooth visit with this office! Teresa and Karla have both helped me set up my policies. They make this process easy. Very grateful to have a great team taking care of my coverage. I usually call them or email. No need to come to their office for me!"
We responded:
"Michelle, thank you for your wonderful review! I'm glad to hear that you find our visits pleasant and smooth. It's great to know that you appreciate the convenience of handling everything over the phone or email. We're grateful to have you with us and are always here to assist with any future needs. - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Stacy Payton
September 5, 2024
5
out of
5
rating by Stacy Payton
"I moved to the Carmel area around a year ago and got connected with the Teresa Chapman State Farm. I have had one auto accident and the team was very responsive and helpful to answer all questions. Also, I purchased a new vehicle requiring change in insurance and the team had everything finalized and updated in one day. I worked with Alexis on the team and she was very polite and quick to respond."
We responded:
"Stacy, thank you for sharing your experience! I'm glad our team could assist you promptly with your auto accident and the insurance update for your new auto. Alexis will be happy to hear your kind words. We're here for any future needs or questions you may have. - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Erin Stojic
August 30, 2024
5
out of
5
rating by Erin Stojic
"Teresa’s office and in particular Karla have been wonderful to work with to get everything I need in a policy. They are responsive, professional, and go the extra step to ensure all the details are right."
We responded:
"Erin, thank you for your wonderful review! I'm glad to hear that Karla and our office have been able to meet your needs with responsiveness and professionalism. We always strive to ensure all the details are right for our clients. If you need any further assistance, feel free to reach out anytime. - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Zhihao Wang
July 29, 2024
5
out of
5
rating by Zhihao Wang
"Teresa is a very professional and patient agent. We are so happy to have her help us for the auto and home insurance during our relocation."
We responded:
"Hi Zhihao! I'm so happy to know that you found my assistance professional and patient during your relocation! It's wonderful to hear that you're satisfied with your auto and home insurance. If you have any more questions or need further assistance, feel free to reach out anytime! - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Anders Rotto
July 9, 2024
5
out of
5
rating by Anders Rotto
"Karla and the rest of the team are incredible and always extremely helpful. They’ve been flexible and very responsive with anything and everything I’ve asked of them. Highly recommend!"
We responded:
"Thank you, Anders, for your kind words! I'm glad to hear that Karla and the team have been incredibly helpful, flexible, and responsive to all your needs. We appreciate your recommendation and are here for anything you may need in the future! - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Peter Swiatek
July 3, 2024
5
out of
5
rating by Peter Swiatek
"We recently started working with Karla at the Teresa Chapman State Farm office. She has been incredibly helpful throughout the process of transferring car and homeowner policies over to Indiana. Ask for Karla!"
We responded:
"Thank you for sharing your positive experience with Karla, Peter! I'm glad she could assist you with transferring your car and homeowner policies to Indiana. We appreciate your kind words and are here for any future insurance needs you may have! - Teresa Chapman, State Farm Insurance Agent, Carmel, IN"
Steph Stonebraker
June 24, 2024
5
out of
5
rating by Steph Stonebraker
"We have been with Teresa Chapman’s State Farm agency for over 20+ years and couldn’t imagine using another agency! They are always helpful and friendly. Karla was above & beyond as we traveled to Az to buy a car and ship it home. I needed info outside of their business hours and Teresa/Karla were there to make sure I had everything I needed to take possession of our new vehicle. If you’re in need or searching for new coverage, we highly recommend Chapman State Farm in Carmel, In ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you so much for your continued loyalty over the past 20+ years, Steph. It means a lot to us that you've entrusted our agency with your insurance needs for so long. We're thrilled to hear that Karla went above and beyond to assist you, especially during your recent car purchase in Arizona. Providing timely information outside of regular business hours is part of our commitment to ensuring our clients are well-supported. Your recommendation means a great deal to us, and we're grateful for your trust and confidence in our agency. - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Mike & LaTona Eiberger
May 16, 2024
5
out of
5
rating by Mike & LaTona Eiberger
"Teresa Chapman’s State Farm location has been amazing to work with as we moved in Indiana. They made the insurance transition so smooth for our home insurance, personal property, and vehicles! Highly recommend."
We responded:
"Thank you, Mike & LaTona, for your glowing review! We're pleased to have made your insurance transition smooth and are grateful for your recommendation. Our team is elated to have assisted with your home insurance, personal property, and vehicles. We're here for all your insurance needs in Indiana! - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Blaine Donnelson
May 4, 2024
5
out of
5
rating by Blaine Donnelson
"As a newcomer to the area I wanted to find a State Farm agent who could handle our home and auto needs like our long time agents in WA. Karla at Teresa Chapman State Farm was the answer! She was friendly and super responsive to our questions and needs to maximize our coverage and discounts. Look forward to having her handle our future insurance needs as they arise. Thanks!"
We responded:
"Thank you, Blaine, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Karla, who go above and beyond for their customers. Thank you for trusting us with your insurance needs! - Teresa Chapman - State Farm Insurance Agent"
Ansley Topchik
April 9, 2024
5
out of
5
rating by Ansley Topchik
"I have had such a wonderful experience working with Karla. She is was so responsive and helpful throughout the entire process of switching my insurance from a new state. Great customer service from everyone at the office & questions are answered promptly. I would 10/10 recommend Teresa Chapman Office!"
We responded:
"Ansley, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Karla cares a lot about our customers."
Marsha Alexander
March 22, 2024
5
out of
5
rating by Marsha Alexander
"I've been with State Farm Teresa Chapman for many years. Both she and all her staff are very friendly, knowledgeable an helpful. I have no hesitation about highly, highly recommending them!"
We responded:
"Thank you so much for your glowing review, Marsha! We are thrilled to hear that you have had a positive experience with our team. Providing friendly, knowledgeable, and helpful service is our top priority, and we appreciate your recommendation. We look forward to continuing to serve you for many more years to come! - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Tammy Reed
March 5, 2024
5
out of
5
rating by Tammy Reed
"Teresa Chapman and her team provides nice service because they are nice and explain everything in detail. They make themselves available to support you when needed. I recommend this agency because they care and support their clients."
We responded:
"Thank you so much for the wonderful review, Tammy! It's a pleasure helping you and taking care of your insurance. Thank you for choosing our agency. "
Rick Jacobs
February 11, 2024
5
out of
5
rating by Rick Jacobs
"We’ve dealt with Teresa C for years, we’ve always gotten great customer service and she is extremely responsive to any questions we may have. I highly recommend Teresa Chapman if your looking for a honest, hard working insurance agent…"
We responded:
"Thank you, Rick, for the amazing review! Our team works hard to provide a great insurance experience in Carmel and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Michael Del Busto
February 9, 2024
5
out of
5
rating by Michael Del Busto
"I have been a customer of State Farm for 40 years. Teresa Chapman is certainly the best agent that I have worked with."
We responded:
"Thank you for the kind review, Michael! It has been a pleasure working with you, l'm looking forward to continue meeting your insurance needs for years to come."
Lori Ferzandi
December 29, 2023
5
out of
5
rating by Lori Ferzandi
"Karla was incredibly professional, but also very kind in working with me to start new auto and home insurance policies. Our family had been with the same company for the last 15+ years and had to unexpectedly transfer insurance companies. Karla not only made the transfer experience completely painless, but she actually made it enjoyable. Karla was knowledgeable, highly responsive, and caring - all key attributes for someone managing your insurance. She was a delight to work with and I would recommend her and her office to anyone considering new insurance. From the minute she answered the phone, I could tell I was in good hands!"
We responded:
"Thank you, Lori, for your positive feedback and for acknowledging the excellent assistance from Karla! We greatly value your support and feedback."
Rex Kanu
December 21, 2023
5
out of
5
rating by Rex Kanu
"I was completely impressed with Karla's professionalism in assisting me with my home and automobile insurance needs. She answered all my questions in a very friendly manner; never confrontational. She is very knowledgeable of the insurance industry and seemed to be very respectful of the competition. On a scale of 1 - 10, she gets a 15 for her professionalism, promptness, knowledge, and friendliness. This says a lot about the Agency she works with and the State Farm Insurance Company."
We responded:
"Rex, thank you for your kind words and for highlighting Karla's exceptional service! We're thrilled that she could assist you with your insurance needs in a professional and friendly manner. At our agency, providing top-notch service and ensuring our clients feel informed and comfortable is our priority. Karla and the entire team are dedicated to delivering the best insurance solutions. Should you have any further questions or need assistance, we're here and ready to help. We appreciate your trust in our agency and State Farm Insurance."
ssdgm indy
December 7, 2023
5
out of
5
rating by ssdgm indy
"Welcoming, professional, and thorough. So glad I made the switch and look forward to working with you! You made this so easy! Thanks so much!"
We responded:
"Your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! At our office, ensuring outstanding insurance options for our policyholders is our primary focus, and we're delighted that you had a positive experience."
William Barker
November 13, 2023
5
out of
5
rating by William Barker
"This agency has served us well for 55 years."
We responded:
"William, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Thomas King
October 30, 2023
5
out of
5
rating by Thomas King
"Great service. Very responsive. Easy to work with."
We responded:
"Thank you for taking the time to leave us a review, Thomas. Our State Farm office in Carmel would be nothing without policyholders like you!"